Recruitment

Latest News, Sub Navigation or Product Information

As our business and product range continues to grow we are always looking for new talent to join our existing team. In particular we are always interested in hearing from skilled upholsterers, sewing machinists and fabric / leather cutters.

To be considered for a position with us you must be eligible to work in the UK and for some roles CRB checks may be required.

Furniture Installation & Service Person

Salary: $60,0000 - $75,000 (dependant upon skill level)
Contract Type: Full Time, Permanent
Work Location: East Coast
Closing Date: Friday 31st March 2017
Working Hours: 40 hours per week Mon - Fri (Some flexibility is required)

The Job

Established in 1973 Orangebox is today widely recognized as one of the UK’s most dynamic and innovative manufacturing companies, producing and exporting market-leading office furniture across the world.

With four sites in the UK and one in Dubai we employ in excess of 400 people.

As part of our international strategy in 2015 we launched Orangebox US Inc. and are now providing our products to the USA marketplace.

To support our growth we are looking to recruit a talented and knowledgeable Installation & Service Engineer who will be responsible predominantly for the East Coast region, but flexible to travel on an ad hoc basis during the first year.

The key area of responsibility will be to ensure Orangebox US Inc deliver a first class service in the support of our dealer network, through training of the dealers, installation and service support, and quality assurance related items.

The Role

The day to day role will involve activities as follows:

  • Assist in the Orangebox product installations and service work on site where appropriate;
  • Liaise with the dealer installations teams to assist the overall installation process and ensure they run smoothly;
  • Monitor ad-hoc deliveries of products and installations to ensure the quality standards of Orangebox are maintained from the supply chain;
  • Ensure an immediate response is in place to any issues arising on installations or service work, particularly relating to post installation;
  • Ensure all dealers are fully trained on all product as needed to ensure installations are carried out to the highest possible standards in an effort to minimise post installation product issues;
  • Further develop and deliver an effective training plan for the dealership network; identify knowledge gaps within the dealer network and plan appropriate training
  • Act as an ambassador of Orangebox on all technical product issues, both pre and post installation;
  • To assist in gathering all relevant information relating to issues encountered during product installations in order to improve on the customer experience when installing Orangebox products;
  • Monitor and provide feedback to internal departments on the overall customer satisfaction following product installations;
  • Provide constructive feedback to the design, manufacturing and logistics teams within Orangebox UK and US Operations to assist with continual improvements

This is not an exhaustive list of duties required, for a full job description and further information please contact us.

The Person

The successful candidate for this vacancy would ideally have the following experience, knowledge and skills and qualities:

  • Previous experience of working within the office or domestic furniture industry would be advantageous
  • Previous experience of carrying out delivery and installation of furniture
  • Sound geographical knowledge of the USA states
  • Flexible to travel regularly to various states in line with role requirements
  • Excellent problem solving skills, with the ability to identify, analyse and recommend corrective actions
  • Confident in relaying knowledge and expertise to both internal and external parties
  • Pro-active attitude – willingness to go the extra mile to exceed customer expectations
  • Driven and passionate about delivering a first class customer service
  • A technical ‘hands on’ approach

 

 

The Reward

As an employee of Orangebox you will receive a competitive salary, 10 days of paid annual vacation plus eight paid holidays.  Additional vacation will be awarded after each year of service up to a maximum of fifteen.  You will be eligible to participate in the 401k retirement plan, and be offered a Health Insurance benefit program.

You will be part of a growing, well established business, committed to providing an excellent working environment and training and development opportunities to ensure you succeed within your career with us.

To Apply

You will need to submit a full application letter outlining your reasons for applying and suitability for the role along with a current up to date Resume to the HR Department by email, by the closing date.  Please also clearly indicate your salary expectations within your letter.  Email address for applications:

recruitment@orangebox.com

Back to Top

Contact Details

Postal. HR Department, Orangebox, Parc Nantgarw, Cardiff, CF15 7QU.

Email. recruitment@orangebox.com

Interviews

We aim to respond to all candidates short-listed for interview within 4 weeks of the closing date. If you have any particular requirements should you be invited to interview, please make this clear in your application

Right to Work

The Company will comply with the Asylum and Immigration Act 1996, and will require all employees to provide documentary evidence of their legal right to work in this country prior to commencing employment.

Equal Opportunities

Orangebox is an equal opportunity employer. It is our aim to ensure that no job applicant receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, sexual orientation, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Selection criteria and procedures are reviewed to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities.

Right Column