Recruitment

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As our business and product range continues to grow we are always looking for new talent to join our existing team. In particular we are always interested in hearing from skilled upholsterers, sewing machinists and fabric / leather cutters.

To be considered for a position with us you must be eligible to work in the UK and for some roles CRB checks may be required.

Installation & Service Engineer (USA)

Salary: Competitive plus good benefits
Contract Type: Permanent, Full Time
Work Location: Regional Based - West Coast, USA
Closing Date: Friday 20th January 2017
Working Hours: 40 hours per week (Flexibility is required)

The Job

Established in 1973 Orangebox is today widely recognized as one of the UK’s most dynamic and innovative manufacturing companies, producing and exporting market-leading office furniture across the world.

With four sites in the UK, one in Dubai and one in Michigan, USA we employ in excess of 400 people.

As part of our international strategy, in 2015 we launched Orangebox US Inc. and are now providing our products to the USA marketplace.

To support our growth we are looking to recruit a talented and knowledgeable Installation & Service Engineer who will be responsible predominantly for the West Coast region.

The key area of responsibility will be to ensure Orangebox US Inc deliver a first class service in the support of our dealer network, through training of the dealers, installation and service support, and quality assurance related items.

The Role

The day to day role will involve assisting in the supervision of the Orangebox product installations and service work by our network of dealers on client premises.  You will be expected to liaise with the dealer installations teams to assist the overall installation process and ensure they run smoothly.

Part of this will involve the monitoring of ad-hoc deliveries of products and installations to ensure the quality standards of Orangebox are maintained from the entire supply chain, and to ensure an immediate response is in place for any issues arising on installations or service work, particularly relating to post installation.

You will be expected to ensure all dealers are fully trained on all products, to ensure installations are carried out to the highest possible standards in an effort to minimise post installation product issues, and further develop and deliver an effective training plan for the dealership network.  Including, identifying knowledge gaps within the dealer network and planning appropriate training.

The successful candidates will act as an Ambassador of Orangebox on all technical product issues, both pre and post installation, and assist in gathering relevant information on issues encountered during product installations in order to improve the overall customer experience.  This will include monitoring and providing feedback to internal departments on the overall customer satisfaction following product installations and providing constructive feedback to the design, manufacturing and logistics teams within Orangebox UK and US Operations to assist with continual improvements.

A full job description and further information is available upon request.

The Person

The successful candidate for this vacancy must have the following experience, knowledge and qualities:

  • Previous experience of working within the office or domestic furniture industry and carrying out delivery and installation of furniture;
  • A sound geographical knowledge of the USA states and flexible to travel regularly in line with role requirements;
  • Excellent project management skills including the ability to plan workload, identify resource requirements and organise accordingly;
  • Ability to read and understand schematic diagrams and technical site drawings;
  • Excellent problem solving skills, with the ability to identify, analyse and recommend corrective actions;
  • Confidence in relaying knowledge and expertise to both internal and external parties;
  • Excellent communication skills both in person and via telephone / email / writing;
  • Pro-active attitude – willingness to go the extra mile to exceed customer expectations;
  • Driven and passionate about delivering a first class customer service and going the extra mile for the customer.

The Reward

As an employee of Orangebox you will receive a competitive salary, 10 days of paid annual vacation plus eight paid holidays.  Additional vacation will be awarded after each year of service up to a maximum of fifteen.  You will be eligible to participate in the 401k retirement plan, and be offered a Health Insurance benefit program.

You will be part of a growing, well established business, committed to providing an excellent working environment and training and development opportunities to ensure you succeed within your career with us.

To Apply

You will need to submit a full application letter outlining your reasons for applying and suitability for the role along with a current up to date Resume to the HR Department by email, by the closing date.  Please also clearly indicate your salary expectations within your letter.  Email address for applications:

recruitment@orangebox.com

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Contact Details

Postal. HR Department, Orangebox, Parc Nantgarw, Cardiff, CF15 7QU.

Email. recruitment@orangebox.com

Interviews

We aim to respond to all candidates short-listed for interview within 4 weeks of the closing date. If you have any particular requirements should you be invited to interview, please make this clear in your application

Right to Work

The Company will comply with the Asylum and Immigration Act 1996, and will require all employees to provide documentary evidence of their legal right to work in this country prior to commencing employment.

Equal Opportunities

Orangebox is an equal opportunity employer. It is our aim to ensure that no job applicant receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, sexual orientation, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Selection criteria and procedures are reviewed to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities.

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