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As our business and product range continues to grow we are always looking for new talent to join our existing team. In particular we are always interested in hearing from skilled upholsterers, sewing machinists and fabric / leather cutters.

To be considered for a position with us you must be eligible to work in the UK and for some roles CRB checks may be required.

Customer Service Representative USA

Salary: Competitive, plus excellent benefits package
Contract Type: Permanent, Full Time
Work Location: Grand Rapids, Michigan
Closing Date: Friday 4th August 2017
Working Hours: 40 per week Mon-Frid

The Job

Established in 1973 Orangebox is today widely recognized as one of the UK’s most dynamic and innovative manufacturing companies, producing and exporting market-leading office furniture across the world.

With four sites in the UK and one in Dubai we employ in excess of 400 people.

As part of our international strategy in 2015 we launched Orangebox US Inc. and are now providing our products to the USA marketplace.

To support our growth we are looking to recruit a talented and knowledgeable Customer Service Representative to join our team at our Grand Rapids office.

The key area of responsibility will be to ensure we provide the highest level of customer service support and order processing for our clients across the East and West Coast.

The Role

The day to day responsibilities will include the following:

  • Receiving, amending and processing product orders using Eden
  • Handling purchase orders and liaising with our partner manufacturer
  • Providing support to our network of dealers and our internal sales team on pricing, materials, fabrics and lead times
  • Assisting our clients with provision of marketing materials and brochure orders as and when required
  • Monitoring deliveries and ensuring delivery dates are achieved and invoices are generated in a timely manner
  • Investigating and resolving any queries and issues relating to product deliveries
  • Liaising with various parties in the handling of quality issues and escalating to the appropriate departments
  • Providing support and advice on any special product requests
  • Provide general office administration support including the ordering of stationary, equipment and addressing any facilities issues.

The Person

The successful candidate would ideally have the following experience, knowledge and skills:

  • Previous experience of working within a similar customer service or account management based role
  • Previous order processing experience would be advantageous
  • Excellent interpersonal skills with the ability to build rapport with others
  • Strong organisational skills with the ability to prioritise workload and multi-task
  • Excellent communication skills both verbally and in written format
  • Excellent attention to detail
  • Ability to contribute to suggestions for improvements in processes and procedures
  • Good level of IT literacy including MS Word / Excel / Outlook
  • A proactive approach with the ability to use own initiative
  • Ability to work well in a small team environment
  • Approachable and friendly demeanour



The Reward

As an employee of Orangebox you will receive a competitive salary, 10 days of paid annual vacation plus eight paid holidays.  Additional vacation will be awarded after each year of service up to a maximum of fifteen.  You will be eligible to participate in the 401k retirement plan, and be offered a Health Insurance benefit program.

You will be part of a growing, well established business, committed to providing an excellent working environment and training and development opportunities to ensure you succeed within your career with us.

To Apply

You will need to submit a full application letter outlining your reasons for applying and suitability for the role along with a current up to date Resume to the HR Department by email, by the closing date.  Please also clearly indicate your salary expectations within your letter.  Email address for applications:

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Contact Details

Postal. HR Department, Orangebox, Parc Nantgarw, Cardiff, CF15 7QU.



We aim to respond to all candidates short-listed for interview within 4 weeks of the closing date. If you have any particular requirements should you be invited to interview, please make this clear in your application

Right to Work

The Company will comply with the Asylum and Immigration Act 1996, and will require all employees to provide documentary evidence of their legal right to work in this country prior to commencing employment.

Equal Opportunities

Orangebox is an equal opportunity employer. It is our aim to ensure that no job applicant receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, sexual orientation, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Selection criteria and procedures are reviewed to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities.

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